Terms of use

These terms cover your use of Hatef (hatef.ai), made by KUDZO COMPUTER PROGRAMMING COMPANY LIMITED, a company in Jordan (kudzu.ai), called "we" here. By using Hatef, you agree to them. Questions: info@kudzu.ai.

The service

Hatef connects a business's WhatsApp Business numbers through Meta's WhatsApp Business Platform. It gives the business a shared inbox, automated conversation flows, a list of contacts, optional AI features and analytics.

Accounts

Our team sets up each workspace, and people join a workspace by invitation. Keep your password safe; you're responsible for what's done with your account. A workspace's admins decide who's on its team and what each member can do.

Using WhatsApp through Hatef

• The business connects its own WhatsApp Business account, and must follow Meta's and WhatsApp's terms and policies for it.
• The business must have its customers' permission to message them. Hatef stops sending templates to customers who opt out, and outside WhatsApp's 24-hour window it sends only approved templates.
• Don't use Hatef to send spam or unlawful content, to try to reach another workspace's data, or to disrupt the service.

AI features

AI answers can be wrong. The business is responsible for checking what its AI steps say to customers. Admins can turn AI features off in Settings → AI.

Your data

The data in a workspace belongs to the business. We use it only to provide Hatef to that business, as our Privacy policy describes, and you can have it deleted as Data deletion explains.

Ending

A workspace's admins can delete it at any time. We may suspend accounts or workspaces that break these terms or Meta's policies.

No guarantees

Hatef is provided as it is. We work to keep it running, but we can't promise it will always be available or free of errors, and to the extent the law allows, we aren't liable for indirect losses from using it.

Law

These terms are governed by the laws of Jordan.

Changes

When these terms change, we update this page and the date at the top.