Data deletion

How to have Hatef delete your data, including data it received from Meta's WhatsApp Business Platform. Hatef is made by KUDZO COMPUTER PROGRAMMING COMPANY LIMITED, Jordan (kudzu.ai).

Ask us

Email info@kudzu.ai and tell us what to delete: your Hatef account, a business's whole workspace, or a customer's conversations with a business. Write from the email address on your Hatef account if you have one, or include the phone number and the business's name for a WhatsApp conversation.

Businesses can delete it in Hatef

• One customer: an admin opens Contacts, chooses the customer, and under Privacy chooses Delete contact. This deletes their conversations, messages, files and automation history. Download their data (JSON) on the same page gives a copy first.
• The whole workspace: an admin goes to Settings → Members → Edit workspace and chooses Delete. The team loses access at once, the workspace's numbers stop receiving messages, its connection to Meta's notifications is removed, and all of its data is deleted.
• Disconnecting a number (Settings → Numbers) stops new messages but keeps existing conversations, so delete the contacts or the workspace to remove those.
• A number also used in the WhatsApp Business app is disconnected from the app itself: Settings → Account → Business Platform → Disconnect. Hatef then stops receiving its messages.

If you messaged a business on WhatsApp

Ask the business to delete your contact as described above, or email us.

Team members

A workspace's admins can remove you from their workspace. To delete your Hatef account itself, email us.

Meta's raw notifications are deleted 30 days after we process them, whatever else is deleted. Our Privacy policy explains what we keep and for how long.