Visual flows
Build menus, questions and handoffs on a canvas, then publish a version when it's ready.
Build visually. Publish with confidence.A better way to connect
Every conversation. A little more human.
Hatef connects your WhatsApp Business numbers, answers common questions with flows you build on a canvas, and hands a conversation to a shared inbox the moment a person is needed. Every customer lands in your contacts.
WhatsApp Business, set up with Hatef's team.
An example conversation
Your team, always in the loop
WhatsApp Business
Visual automation
Team collaboration
Useful insights
Everything, connected
Less busywork. More meaningful conversations.
Give everyday questions a quick answer and give your team the context to handle everything else.
A shared inbox
Take over from the bot, assign conversations to teammates and reply inside WhatsApp's 24-hour window.
A smooth handoff, with the full history.Contacts that fill themselves in
Keep customer details, tags, custom fields and conversation history together. Filter your contacts and save useful segments.
Know the person behind the message.From first message to next step
Make space for the work that matters.
Bring your numbers, your knowledge and your people together in a workspace that fits how your business works.
Let's get you connected-
Connect your WhatsApp
Connect your WhatsApp Business numbers through Meta's official Cloud API. Your numbers stay in your business account.
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Build your conversation
Create a flow with menus, questions and helpful answers. Try it in the test panel before you publish.
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Keep the human connection
Hand conversations to the right people, add internal notes and pick up where the bot left off.
A little more clarity
Your knowledge. Your conversations. A clearer picture.
Helpful answers, grounded in your business.
Build a knowledge base for AI replies and let your team review suggested answers. Keep control over when AI is used and how much it can spend.
- Write knowledge entries or import text from a PDF
- Test an answer before it reaches a customer
- Set a monthly AI spend limit
Understand what's working.
See conversation activity, bot handoffs and team response times using your workspace's real data. Look closer at a published flow to understand each step.
- Filter by date and WhatsApp number
- Review team and automation performance
- Export reports when you need them
Good questions
A few things you might be wondering.
How do I get started?
Talk to Hatef's team. We'll help set up your workspace, then your workspace admin can invite the people who need access.
Can a person take over from the bot?
Yes. Your team can take over a conversation, assign it, add internal notes and reply from the shared inbox. The conversation history stays together.
Does Hatef use the official WhatsApp API?
Yes. Hatef connects to WhatsApp through Meta's Cloud API. Approved templates are available when a conversation is outside the customer-service window.
Can I test a flow before publishing it?
Yes. The flow builder's test panel runs your draft in a sandbox without sending messages to real customers. Publishing creates a version for your live automation.
Do I have to use AI?
No. You can build deterministic flows with menus, questions, conditions and handoffs. AI can be enabled for your workspace with a monthly spend limit.
What does it cost?
Talk to our team about the right setup for your business. We'll discuss your requirements and pricing with you.
Let's start a conversation
Your next great customer experience starts here.
Tell us a little about your business. We'll help you find the right way to bring Hatef into your team's day.