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The bot answers first. Your team steps in when it counts.

Every conversation shows who's speaking: the customer, the bot or a teammate.

Lina Haddad Customer Bot Agent

Hi, do you deliver to Abdoun today?

10:02
Yes, same-day delivery runs until 6 pm. What would you like to order?

Bot 10:02
A birthday cake for 12 people, with a name written on it.

10:04
Rana took over from the bot
Happy to help. Chocolate or vanilla? And should the name be in Arabic or English?

Rana 10:05